PT. Tenaris SPIJ, adalah produsen dan pemasok global terkemuka untuk produk dan layanan tabung yang digunakan dalam pengeboran, penyelesaian, dan produksi gas minyak. kami juga menyediakan produk dan layanan yang digunakan di pabrik proses, pembangkit listrik, dan aplikasi otomotif industri khusus. PT. Tenaris SPIJ Adalah Perusahaan pemasok Pipa Terkemuka yang terkait dengan industri perminyakan dan industri lainnya yang berlokasi di Cilegon, banten.
PT. Tenaris SPIJ sedang membutuhkan kandidat untuk posisi berikut:
IT Service Desk Senior Analyst
Requirements:
- Bachelor’s degree in IT or related studies.
- At least 3 years’ experience as Service desk or IT Helpdesk.
- Good English skill is mandatory both verbal and written.
- Excellent problem-solving and analytical skills.
- Comprehensive knowledge of computer systems and experience troubleshooting hardware and software.
- Familiar and able to operate with Microsoft product such as Microsoft System Center Configuration Manager (SCCM), MS Windows 10 or higher, Windows server, Active directory, Mobile enrollment with MS Intune, Office 365, MS Teams, Sharepoint, OneDrive, BitLocker, and multifactor authentication (MFA).
- Familiar with networking and security such Cisco product, Firewall, VPN client and Anti-Virus.
- Familiar and able to operate Industrial mobile, Smartphone under OS Android, or iOS.
- Familiar and able to operate IT Ticketing system to record all the request, incident, and Inventory (IMAC).
- The ability to break down technological processes and deliver clear, step-by-step instructions.
- Self-motivated, proactive working attitude, good communication skills and commitment to providing exceptional customer service.
- Patient, friendly demeanor with a great aptitude for listening.
Main Responsibilities:
- Assists and provides user support and solves hardware, software, technology and application incidents, carrying out tasks such as password reset, remote desktop installations and license updates. Generates trouble tickets and ensures user satisfaction.
- Collaborates on physical assets carrying the appropriate inventory record for requested pieces of equipment and machines.
- Assists optimizing operation and user assistance proposing improvements in the operation process. Collaborates on identifying IT improvements and requests their development, participating in solving the issues.
- Carries out the necessary activities to provide immediate incident solutions by providing quick and effective assistance with information technology systems, listen attentively to customers’ questions and concerns and offer optimal solutions and prioritize customer satisfaction in all communications.
- Suggests improvements to the Incident Management Process and ensures incidents to be closed, complying with procedures and practices and minimizing the impact of the incident on Service levels.
- Able to work with individual and Team to escalating the support to desktop, network, and other team to provide customers with superior service.
Work Location:
This position will be placed in Cilegon – Banten, Indonesia
Jika anda berminat, silakan daftarkan diri anda melalui link berikut: bit.ly/TenarisKarir
Tanggal Posting: 1 Juli 2024 Valid Sampai: - Type Pekerjaan : Full Time Lokasi Kerja: Cilegon – Banten, Indonesia Salary: -
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